Returns & Refunds Policy

Thank you for shopping with Mens Valy. We strive to provide the best quality products and customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility
1.1. Items must be returned within 03 days from the date of delivery.
1.2. The product must be unused, in its original packaging, and in the same condition as received.
1.3. Items that are damaged, worn, or not in their original condition may not be eligible for a refund.
1.4. Certain products, such as personal care items, undergarments, or customized products, are non-returnable.

2. Return Process
2.1. To initiate a return, please contact our customer support team at info.mensvaly@gmail.com with your order number and reason for return.
2.2. Once your return is approved, we will provide you with return instructions, including the return shipping address.
2.3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy
3.1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3.2. If approved, refunds will be processed to the original payment method within 03 business days.
3.3. Shipping fees and handling charges are non-refundable.
3.4. If the refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchange Policy
4.1. We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info.mensvaly@gmail.com
4.2. Exchanges are subject to product availability.

5. Cancellations
5.1. Orders can be canceled within 06 hours of purchase if they have not been shipped.
5.2. Once an order is shipped, it cannot be canceled, and the return policy will apply.

6. Contact Information
For any questions regarding returns and refunds, please contact us at:
Email: info.mensvaly@gmail.com
Phone: 01332909313
Address: Mohammadpur, Dhaka 1207

Thank you for shopping with Mens Valy!